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LOUISIANA CIVIL JUSTICE CENTER (LCJC) INTAKE INTERN- AUGUST AND SEPTEMBER 2017

The Louisiana Civil Justice Center (LCJC) is a 501(c)(3) non-profit organization that offers the public legal advice and information, free and low-cost legal representation referrals, and self-help resources. The Louisiana Civil Justice Center (LCJC) was established in 2006 to connect displaced residents with legal services following Hurricane Katrina and Rita. Over the years, LCJC’s mission has expanded to provide legal services to low-income and other vulnerable populations across Louisiana. Through a toll-free statewide hotline staffed by Intake Specialists and Staff Attorneys, LCJC is the first line of communication for thousands of residents facing critical legal issues. Through the hotline and public programming, LCJC effectively assists more than 15,000 individuals a year resolve legal problems that affect their basic quality of life, such as the maintenance of housing and income, the stability of a family, or the health and well-being of their children.

POSITION:

LCJC seeks one part-time Intake intern to work in our New Orleans office. The Intake Specialist is responsible for responding to calls and conducting intake on LCJC’s legal hotline. The intake specialist will gather relevant case details from each caller and work closely with LCJC’s legal director to provide legal information and referrals. The intake specialist may also occasionally be asked to perform clerical or administrative tasks. Internship hours would be during normal LCJC operation (9-4) but is flexible with days. The intern would be required to work 10-15 hours per week.

This position is a part-time, paid internship.

RESPONSIBILITIES

  • Answering LCJC’s legal hotline.
  • Taking each caller through intake, gathering and summarizing case information for staff attorneys in LCJC’s case management system
  • Efficiently and sensitively handling a large volume of callers in need of disaster legal assistance
  • Providing all callers with appropriate referrals and information about a wide range of civil legal issues
  • Working with LCJC Staff Attorneys to ensure that callers receive timely and quality legal advice that helps callers resolve legal matters
  • Conducting client follow up and keeping abreast of unanswered calls and voice messages
  • Providing attorneys and other staff with clerical and administrative support as necessary

QUALIFICATIONS:

  • Applicants must be interested in working with low-income, elderly, and other vulnerable populations in a small non-profit environment.
  • Applicants need to be flexible and adaptable to change in the workplace.
  • Applicants must have excellent interpersonal and oral communication skills and the ability to work well under pressure.
  • Applicants must have a strong organizational skill and an attention to detail.
  • Computer proficiency is required, including familiarity with Microsoft Word, Excel, and a willingness to learn new programs including case management systems.

HOURLY WAGE:  This internship pays $11 dollars per hour.

TO APPLY

Send cover letter and resume by July 25th, 2017. Please type “Intake Specialist Internship” in the email subject line to amelia.hoppe@laciviljustice.org

The position will remain open until filled. NO PHONE CALLS PLEASE.

LCJC IS AN EQUAL OPPORTUNITY EMPLOYER AND DOES NOT DISCRIMINATE ON THE BASIS OF DISABILITY

.http://laciviljustice.org