Employment and Volunteering

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June 9th- June 20th

LOUISIANA CIVIL JUSTICE CENTER (LCJC) BILINGUAL INTAKE SPECIALIST 

BACKGROUND:

The Louisiana Civil Justice Center (LCJC) is a 501(c)(3) non-profit organization that offers the public legal advice and information, free and low-cost legal representation referrals, and self-help resources. The Louisiana Civil Justice Center (LCJC) was established in 2006 to connect displaced residents with legal services following Hurricane Katrina and Rita. Over the years, LCJC’s mission has expanded to provide legal services to low-income and other vulnerable populations across Louisiana.  Through a toll-free statewide hotline staffed by Intake Specialists and Staff Attorneys, LCJC is the first line of communication for thousands of residents facing critical legal issues. Through the hotline and public programming, LCJC effectively assists more than 15,000 individuals a year resolve legal problems that affect their basic quality of life, such as the maintenance of housing and income, the stability of a family, or the health and well-being of their children.

POSITION:

LCJC seeks one part-time Bilingual Intake Specialist to work in our New Orleans office.  The Intake Specialist helps manage LCJC’s legal assistance helpline and provides non-legal support to callers in regard to LCJC services and procedures. The Intake Specialist performs a variety of duties both a clerical and supervisory in nature. This position requires skill in planning, organizing and coordinating the delivery of legal services.

This position is part -time —-will work 10-15 hours per week

RESPONSIBILITIES

  • Working with LCJC Staff Attorneys to ensure that callers receive timely and quality legal advice that helps callers resolve their legal matters.
  • Work alongside Attorneys to create Quarterly Reports
  • Editing and creating documents using PowerPoint, Excel & Word while ensuring all documents produced adhere to LCJC’s document standards
  • Conducting intake with clients over the phone to gather demographic information of callers and create comprehensive case notes for the use of the attorneys
  • Provide Administrative support to the attorneys

QUALIFICATIONS:

§  Critical Thinking: Intake specialists have to be able to understand what a person needs when coming to them in crisis or in a less than optimum state of health. Being able to find solutions for a myriad of issues will be necessary.

§  Problem Solving: Intake specialists have to find solutions for the problems their clients bring to them. Intake specialists need to be able to make decisions on treatment

§  Attention to Detail: Intake specialists review all of a patient’s medical history with a close eye so as not to miss any details that will deter recovery or care.

§  Compassion: Intake specialists see people during moments of trauma or crisis, where they and their family are vulnerable or in pain. Being compassionate is an asset in this field.

§  Patience: Being patient with people who may have trouble communicating or understanding what is happening is important.

§  Communication Skills: Intake specialists need to be good listeners and good speakers. They communicate with patients and their families and often are the go-between them and doctors or other medical staff.

§  Organization: Intake specialists often see multiple patients every day, with a myriad of needs. Keeping their records organized is crucial.

§  Applicants must be interested in working with low-income, elderly, and other vulnerable populations in a small non-profit environment

§  Applicants need to be flexible and adaptable to change in the workplace.

§  Applicants must have excellent interpersonal and oral communication skills and the ability to work well under pressure

§  Applicants must have strong organizational skills and an attention to detail

§  Computer proficiency is required, including familiarity with Microsoft Word, Excel, and a willingness to learn new programs including case management systems.

TO APPLY

Send cover letter and resume by June 20th, 2017  to: amelia.hoppe@laciviljustice.org. Please type “Intake Specialist Position” in the email subject line.  The position will remain open until filled. NO PHONE CALLS PLEASE.

LCJC IS AN EQUAL OPPORTUNITY EMPLOYER AND DOES NOT DISCRIMINATE ON THE BASIS OF DISABILITY.


Volunteer

LCJC is dedicated to increasing access to justice in Louisiana and relies on volunteers to further this goal. As a nonprofit with limited staff, LCJC always has a need for volunteers. LCJC welcomes attorneys, law students, and community volunteers a unique chance to put their skills to good use by helping the people of Louisiana. Our volunteers are instrumental in helping provide crucial legal services to low-income and indigent persons. If you are seeking short or long term volunteer opportunities that directly affect the Louisiana community we have it here at LCJC!

Volunteer Opportunities:

  • Help Needed! — LCJC has an immediate need for attorney volunteers for our Court-Based Self Help Resource Center located at Orleans Civil District Court. If you are interested, please sign up using the button below.